Our concierges and Property Managers are given access to 24-hour support staff, even on weekends and Holidays, so you can rest easy that any problem that may arise will be handled in a timely, professional manner.

We do not outsource any of our labor! We only use our own internal staff. This means that you will only see the same professional employees that are specifically trained to your property.

Our training includes the creation of an extremely detailed Standard Operating Procedure for your specific property prior to the start of service. This includes pictures and step-by-step instructions, to ensuring your residents receive the highest level of customer service from day one.

We take our job as the “eyes and ears” of your building very seriously! All staff and Building Managers are given the personal phone numbers of Upper Management to call anytime. If there is a problem in your lobby, we want to know about it!